Online Service Standards


Australian Healthcare Qualifications & Training are currently delivering courses partially online in a virtual classroom-based setting. We are committed to providing all our students with a high-quality learning experience and these standards explain our commitment to our students and the support we provide to our students.

Student Entry Requirements and Information Session

Prior to enrolling into a course with Australian Healthcare Qualifications & Training we will ask you to attend an information session to provide you with important information about the course. The information session will provide you with information on our online delivery requirements.


To enrol into a course, you will be required to complete a Pre-Training Review which will determine if you require any support with your digital literacy.

We are currently delivering our training via Zoom. To find out how to join a zoom session, click on here for more information. You will need to access Zoom using a computer or smart device. For further information on the system requirements for using Zoom, click here.

Student Support

Our Trainers and Assessors are available to support you via Zoom, email or phone and will endeavour to respond to you within a reasonable timeframe.

The contact details of your Trainer and Assessor will be provided to you prior to the commencement of your course.


Australian Healthcare Qualifications & Training Staff are here to support you and if you require any assistance, please contact our office on (03) 9703 2778 or email us via and we will respond to you within 24 hours.

For further information, please click here to find out how we are managing Covid-19 at Australian Healthcare Qualifications & Training.

Learning Materials 

Australian Healthcare Qualifications and Training provide a range of learning materials for all of our students including the following:

– Training Plan
– Course Timetable
– Learner Guides
– Activity Booklet
– PowerPoint Presentations
– Practical Placement Book

Student Engagement and Commitment

Our Trainers and Assessors at Australian Healthcare Qualifications and Training deliver high-quality training that is engaging for all of our students utilising the online system, Zoom.

Our Trainers & Assessors and Staff continuously track and monitor your progress to ensure that you are actively participating in the course and on track with your course timetable.

We expect that your attendance remains above 95% at all times. If you are unable to attend a training session, please inform your trainer and assessor as soon as possible. If you are absent from class, our staff will contact you on the day of class to identify the reason for your absence.  

For further information on our commitment to you, click on here to access our student handbook.

Mode and Method of Assessment

As part of our training and assessment strategy, we use a range of methods of assessment for each unit of competency including:

– Activity Booklet
– Knowledge Questions
– Logbook
– Scenarios/Case Studies 
– Projects
– Demonstration of Practical Skills/Assessor Observation

Trainer and Assessors

Our Trainers and Assessors are experienced in delivering training via Zoom and providing you with the support to undertake your training and assessment at Australian Healthcare Qualifications & Training.

We have Professional Development Plans in place for all our Trainers and Assessors to equip them with the knowledge and skills required to deliver high-quality training.